FAQ

Shipping Policy

We currently ship to Hong Kong, US, UK, Canada & Australia. Free shipping on orders over USD$250. For orders below $USD250, a $USD25 shipping fee will apply. Customers are responsible for any local duty fee and/or tax.

 

 

Return / Exchange Policy

We stand by our quality. But for any reason you are not happy with your purchase, we gladly accept refund/exchange within 7 days from date of receipt. Items must not be worn, washed or altered, and must have all tags attached for refund/exchange.Delivery charges are non-refundable and refund will be adjusted to reflect the order value.

 

 

How to return/exchange?

Should you wish to return or exchange an item, please email us at info@jovens.co first to obtain an RA number. Please indicate this RA number on your return mail to help us process your return/exchange promptly.

 

 

What are your delivery options?

All orders will be processed the next business day upon confirmation of payment. International shipping  will be shipped via registered mail. Once shipped, shipping confirmation & tracking number will be provided to your email.

 

 

How long does the shipment take?

International delivery varies by location. In general your shipment should arrive within 5-10 business days, given without any hold up by local customs.

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